Shipping Policy

We ship worldwide

We ship our products after  receiving cleared payment we need some time to prepare your product usually is about 3-5 working days.

After that you will get notification to your email  with the tracking number for your package.

All packages are shipped out from our office that is located in China.  

 

  •  Express shipping

Once the order is placed  will send it by Regular post it will take about 5-7 working days to arrive. 

  

  •  General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

  •  Shipping Costs 

We offer free shipping on all orders, if there are bulk orders please contact us. 

 

  •  Dispatch Time

Orders are usually dispatched within 3-5 business days.

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

  • Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

 

  •  P.O. Box Shipping

Direct-flamingo will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

 

  • Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

 

  • Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

 

  •  Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

 

  • Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

  

  • Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Direct-flamingo

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Direct-flamingo at the customers expense, The cost of the initial shipping will not be refunded.

 

  •    Customer service

For all customer service enquiries, please email us at support@direct-flamingo.com

 

  •    Damaged shipments 

 

At the time of delivery, the carrier will provide you with a Bill of Lading (BOL) and/or Delivery Receipt for you to sign. it is important for you to thoroughly inspect your shipment before signing.

Please ensure to visually inspect both the inside and outside of the boxes and make all notations on the paperwork. Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided.

shipment damage form 

If you've found damage during your inspection, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt. This is necessary for us to file a claim with the carrier and to assist you with a return, replacement or repair.

If the driver rushes you, you must write "subject to inspection" next to your signature on the Delivery Receipt and BOL. We must to be notified within 1 business day of the delivery to process a claim. 

shipment damaged box 

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage write, "Damaged on Delivery" on the BOL and/or Delivery Receipt.

WE HIGHLY RECOMMEND YOU ACCEPT DELIVERY even if the packaging shows slight damage, as the product may be intact. We will issue a full refund for the product if it was damaged, defective, or incorrect and we determine that the issue cannot be resolved with replacement parts or exchange. 

Keep a copy of the BOL and Delivery Receipt with your notes regarding the damage and contact our Customer Care Team immediately at +16467668402 

IMPORTANT

WHEN SIGNING FOR YOUR DELIVERY WITHOUT NOTATING ANY PROBLEMS OR ISSUES WITH YOUR ORDER ON THE DELIVERY PAPERWORK, YOU CONFIRM YOUR ITEM WAS DELIVERED TO YOU AS INTENDED AND WITH NO DAMAGE OR DEFECT.

shipment damage label

If you discover damage or a defect after delivery, contact our Customer Care Team at +16467668402 We will work to resolve the issue and, in our sole discretion, we may:

Authorize a return

Issue a replacement

Arrange a repair or replacement if an item falls under a manufacturer's warranty based on the manufacturer's approval

Arrange a repair and cover costs for an item that does not fall under a manufacturer's warranty

 

  •    What should I do if I haven't received my package

 

Please check the estimated delivery times to get an idea of when your package should arrive. We also recommend checking your order tracking number for more details as your parcel may have been delivered to a local DHL Access Point or other important notes regarding your delivery. If you did not receive the email with your tracking information, use our Order Tracker for updates.

If you are still unable to locate your package, follow the steps below based on the current status showing on the Order Tracker page:

Delivery Status

Solution

Cancelled

Your order may have been cancelled for 

Order Received

One or more item(s) ordered are out of stock. Our system will wait for up to 36 hours in case stock becomes available before officially cancelling that portion of your order.

Order Shipped – tracking number indicates ‘Out for Delivery’ or ‘In Progress’

Your order has left our warehouse and is now in the hands of the carrier.

Order Shipped – the tracking number indicates ‘Delivered’ but I have not received the package.

Please wait for 24 hours after the ‘Delivered’ status before contacting us for assistance. Most ‘lost’ parcels are found or the delivery completed within this time frame, and we are unable to begin a Lost Package trace before this time. A proof of delivery may be requested.

Package received but it is incomplete.

It’s possible that your products are being shipped in separate packages. This will be indicated on the Order Tracker page or in the first shipment confirmation email you receive.

Package received but part or all of the items are incorrect.

Please return your items using “Wrong Item Sent” as the reason code for incorrect items.

 

If you still require assistance or would like clarification on any of the above information, please do not hesitate to contact us.

EMAIL US: support@direct-flamingo.com

CALL US Tell: +16467668402

 

 

NOTE:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.